Privacy Policy

1. Our Commitment to Your Privacy

Your privacy matters to us.

When you contact CFP Prints, subscribe to our newsletter, make an enquiry or purchase artwork, you trust us with your personal information. We are committed to handling that information responsibly, securely and in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws.

This Privacy Policy explains what information we collect, why we collect it and how we use it.

2. Information We Collect

Depending on how you interact with CFP Prints, we may collect information such as:

Your name
Email address
Telephone number
Delivery address
Billing information
Enquiry details
Artwork interests
Newsletter preferences
Purchase history
Any information you choose to provide through our website forms

You are never required to provide information that is unnecessary for us to provide our services.

3. Why We Collect Your Information

We collect and use your information to:

Respond to your enquiries.
Process artwork purchases and commissions.
Deliver products and services.
Send order updates.
Provide customer support.
Send newsletters or marketing communications where you have chosen to receive them.
Improve our website and customer experience.
Comply with our legal and accounting obligations.

We will only use your information for purposes that are reasonably related to your interaction with CFP Prints.

4. Email Communications

If you subscribe to our newsletter or choose to receive updates, we may occasionally send you information about:

New artwork releases
Print of the Month
Collector Releases
Exhibitions
Studio news
Special announcements

Every marketing email includes an unsubscribe link, allowing you to opt out at any time.

Operational emails relating to purchases, deliveries or enquiries will continue where necessary to provide our services.

5. Website Forms and Communications

When you submit an enquiry or subscribe through one of our website forms, we collect only the information necessary to respond to your enquiry or provide the service you requested.

We use secure processes to manage enquiries, customer communications and newsletter subscriptions. Some communications may be delivered through trusted third-party service providers acting on our behalf.

We will never send you marketing communications unless you have chosen to receive them.

6. Trusted Service Providers

We do not sell your personal information.

To provide our services, we may share limited information with carefully selected service providers, including:

Payment providers
Email delivery services
Website hosting providers
Courier and delivery partners

These providers may only use your information to provide services on our behalf and are expected to maintain appropriate security standards.

7. How We Protect Your Information

We take reasonable technical and organisational measures to protect your information.

These include:

Secure website connections (SSL)
Controlled access to customer information
Secure hosting
Regular backups
Ongoing monitoring of our systems

Although no online service can guarantee absolute security, we continuously work to safeguard the information entrusted to us.

8. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

Remember your preferences
Understand how visitors use our website
Improve website performance

You can control or disable cookies through your browser settings at any time.

9. Accessing or Updating Your Information

You may request access to the personal information we hold about you.

You may also ask us to:

Correct inaccurate information
Update your details
Delete information where legally permissible
Withdraw consent for marketing communications

To do so, simply contact us using our General Enquiries contact form.

10. Data Retention

We keep personal information only for as long as reasonably necessary to provide our services, meet our legal obligations, resolve disputes or maintain appropriate business records.

Where information is no longer required, it will be securely deleted or anonymised.

11. Your Rights

Depending on applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion where appropriate
Object to certain processing
Withdraw consent where consent was previously given

If you believe your personal information has been handled improperly, you may also lodge a complaint with the South African Information Regulator.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations.

The latest version will always be published on this website.

13. Contact Us

We believe that trust is earned through openness, professionalism and respect for your privacy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our General Enquiries contact form.

We will be happy to assist you.