Frequently Asked Questions

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FAQ

Our FAQ Guideline

FAQ: Quick Answers, Print Details, and Support for Art Collectors

Our FAQ section is your go-to guide for everything you need to know about purchasing fine art photography prints online. From print sizes and materials to shipping options and framing details, we’ve answered the most common questions to make your experience seamless and informed. Whether you’re a seasoned collector or buying your first piece, the FAQ provides clear, concise information on our printing process, edition limits, care instructions, and how to choose the perfect artwork for your space.

Learn about our secure checkout, worldwide delivery, and satisfaction guarantees—all designed to give you confidence in every purchase. We believe that collecting art should be as inspiring and enjoyable as the work itself, so we’ve created this resource to support you every step of the way. If you need more help, our team is always ready to assist.

Explore the FAQ and discover how easy it is to bring timeless photography into your world.

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Prints: Authenticity, Borders, Colours, Framing, Mediums, Limited Editions, Signing and Sizes

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Authenticity

Each CFP Prints artwork is accompanied by a Certificate of Authenticity (CoA) — a signed, embossed document that formally attests to the originality, provenance, and technical details of the piece. Issued with both limited and open edition works, the CoA affirms that the artwork was produced exclusively by CFP Prints to the highest standards of quality.

Collectors, galleries, and institutions are encouraged to retain this certificate with the artwork at all times, as it plays an essential role in verifying authorship, especially in the case of resale, exhibition, or archival cataloguing.


Borders

To support ease of handling and archival framing, each print includes a white border of approximately 10 cm, proportionate to its size. This ensures both visual balance and technical precision during mounting.


Colours

Please note that colour perception varies across screens and devices. All CFP Prints are colour graded and proofed on professionally calibrated monitors to ensure the most accurate representation of tonal range, contrast, and depth. While minor discrepancies may occur, rest assured that each print reflects the artist’s intended palette and fidelity.


Framing

Framing is offered as an optional bespoke service designed to complement the refined aesthetic of each artwork. Our signature framing uses archival materials and is consistent with the presentation standards seen in our exhibitions.

Because framing preferences are deeply personal, we do not include it by default. However, we are pleased to consult on framing that suits your space, taste, and curatorial vision.

Crafted for the world’s most refined collections, we use Artglass™ AR 70 to reveal art as it was intended to be seen — luminous, pure and undistorted. Its anti-reflective surface eliminates distraction, its gentle hue enhances depth, and its enduring protection preserves each masterpiece with quiet sophistication.

If you choose to frame independently, we strongly recommend working with a professional framer experienced in handling fine art. Unframed prints are delicate and must be stored flat — never rolled or placed in tubes — to maintain their condition.


Mediums

Each work is printed on carefully selected museum-grade substrates, chosen for their durability, archival quality, and superb image reproduction:

  • Canvas: Hahnemühle Cézanne Canvas 430 gsm — a 100% cotton, acid-free canvas with a finely woven, matte finish and exceptional elasticity. Ideal for stretching and gallery presentation.
  • Paper: Hahnemühle Photo Rag® Matt Baryta 308 gsm — a natural white, 100% cotton paper with a traditional barium sulphate coating. This paper offers rich blacks, luminous highlights, and refined surface texture. It is acid- and lignin-free, with certified age resistance.

Limited Editions

All limited edition prints are capped at 25 worldwide, regardless of size or medium. This limitation preserves exclusivity and collector value.

Each print is hand-numbered. For example, 10/25 indicates the tenth print in an edition of twenty-five. A notation of 25/25 signifies the final print—no further reproductions will ever be made.


Signing

All prints are individually signed, embossed, and numbered where applicable. Edition markings are applied with discretion to preserve the aesthetic integrity of the work.


Sizes

Standard Prints
Available in A-series dimensions (longest edge):

  • A5 – 148 × 210 mm
  • A4 – 210 × 297 mm
  • A3 – 297 × 420 mm
  • A2 – 420 × 594 mm
  • A1 – 594 × 841 mm
  • A0 – 841 × 1189 mm

Note: Certain artworks may be offered only in specific or recommended sizes based on their original composition.

Panoramic Prints
Available in the following formats and sizes:

  • 4×10 format: 750 × 300 mm (Small) / 1000 × 400 mm (Large)
  • 6×12 format: 600 × 300 mm (Small) / 800 × 400 mm (Large)
  • 6×17 format: 900 × 300 mm (Small) / 1200 × 400 mm (Large)
  • 7×17 format: 900 × 370 mm (Small) / 1200 × 495 mm (Large)

Digital Panoramics
Due to variable aspect ratios, digital panoramic works are sized per image, with standard long-edge lengths of:

  • 600 mm (Small)
  • 800 mm (Large)

Wallpaper & Large-Scale Prints
For custom or oversized formats — including wall-sized installations up to 11 metres — please contact us directly to discuss feasibility and pricing.

Caring For Your Print

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Caring for Your Print

To preserve the depth, detail, and longevity of your artwork:

  • Avoid exposure to direct sunlight or intense reflected light.
  • Do not use water, cleaning agents, or sprays. Dust gently with a soft brush.
  • Store in a dry, temperature-controlled environment — away from moisture or heat.
  • Canvas prints are sealed with a protective matte varnish; clean gently with a soft, slightly damp cloth.

Payment Options

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Payment Options

  • Card Payment: Processed securely via PayPal at checkout. Manual payment links are also available upon request.
  • Direct EFT: Accepted in special circumstances (e.g., framing or custom orders). Orders will only be processed once payment has cleared.
  • Currency: All pricing is listed in US Dollars (USD).

Order Processing

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Order Processing

Please allow for the following timeframes:

  • Processing: 3–7 business days (includes verification, printing, signing, and quality checks).
  • Shipping:
    • South Africa: 3–5 business days
    • International: 7–10 business days

If unexpected delays occur, we will notify you promptly via email.

Shipping and Packaging

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Shipping & Packaging

All prints are securely shipped in robust, branded tubes, with protective interleaving. We ship worldwide using traceable courier services.

Shipping Costs

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Shipping Costs

International shipping is calculated using your delivery destination and the total chargeable weight of your order. Shipping charges are displayed during checkout so that you can review the applicable courier rate before completing payment.

How are shipping costs calculated?

CFP Prints uses destination-based shipping zones together with the total packaged weight of your order.

For Fine Art Paper and Fine Art Canvas prints, the shipping calculation includes the artwork itself together with the protective packaging required for safe transport, including the shipping tube, Glassine wrapping and Certificate of Authenticity.

Orders are automatically assigned to the appropriate shipping rate according to their final chargeable weight.

Where an order exceeds our standard shipping limits, contains specialist items, or is being delivered to a destination outside our standard shipping zones, checkout will display:

Shipping quotation required

You may then request a customised shipping quotation before placing the order.

This system ensures that shipping charges reflect the actual destination and size of the shipment rather than applying a single flat rate to every order.


Taxes & Duties

Import duties, VAT, customs charges and any other taxes or fees applicable in the destination country are the responsibility of the ordering client.

These charges are not included in the artwork price or CFP Prints shipping charge and, where applicable, are payable directly by the client in accordance with the requirements of the destination country.

Returns Policy

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Returns & Refunds

If you are not fully satisfied with your order, you may request a refund under the following conditions:

  • Contact us within 48 hours of receiving your artwork, with a detailed explanation.
  • If returning a print, it must arrive in perfect condition and in its original packaging. Returns damaged in transit due to inadequate packaging will not be accepted.
  • In select cases, we may request photographic proof of destruction instead of return, particularly where shipping exceeds the print’s value.
  • Refunds will be processed to the original payment method and may take 5–10 business days to reflect, depending on your bank or card provider.

International clients: Please note that import duties are non-refundable.

Return shipping within South Africa is covered by CFP Prints. International clients are responsible for return costs unless the error was ours.


In The Unlikely Event Of Damage

If your artwork arrives damaged:

  • Photograph the packaging before opening.
  • Photograph the damaged print.
  • Photograph the interior of the packaging.
  • Submit your damage report using our Product Support Form within 48 hours of delivery, selecting “Damaged Artwork” as the enquiry type and attaching the requested photographs.

We will acknowledge your submission immediately with a work ticket reference and respond within two business days.

 

Need Personal Guidance

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Need Personal Guidance?

We’re here to help you make thoughtful, informed choices.
For assistance with artwork selection, custom sizes, framing, delivery, or collector support,
send us a message below and we’ll be happy to guide you.





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Learn More About What We Do

Explore our journal for a behind-the-scenes look at our process — from capturing the perfect shot in the wild to meticulous darkroom development and the creation of each final fine art print. Discover the stories, insights, and artistic decisions that shape every collection.

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Craig Fouché
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